Términos del Servicio
Última actualización: 2026-02-08
Effective Date: February 8, 2026 Last Updated: February 8, 2026 Version: 1.0.0
These Terms of Service ("Terms") form a legally binding agreement between you ("Customer," "you," or "your") and PassportCraft LLC, a Delaware limited liability company ("PassportCraft," "we," "us," or "our"), governing your access to and use of the PassportCraft platform, website, and related services (collectively, the "Service").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Scope and Acceptance
1.1 Business Use Only
The Service is designed exclusively for business-to-business ("B2B") use. By accepting these Terms, you represent and warrant that:
(a) You are acting on behalf of a business entity, not as a consumer.
(b) You have the legal authority to bind that entity to these Terms.
(c) Your use of the Service is for commercial or professional purposes related to product compliance, supply chain management, or regulatory obligations.
These Terms do not create any consumer rights or obligations. If you are a natural person acting outside the scope of a trade, business, craft, or profession, you may not use the Service.
1.2 Acceptance
These Terms become effective when you first create an account, click "I agree," or otherwise access the Service — whichever occurs first. If you are accepting on behalf of an organization, "Customer" refers to that organization.
1.3 Additional Agreements
Certain features of the Service may be subject to additional terms, including but not limited to:
- A Data Processing Agreement ("DPA"), which governs the processing of personal data on the Customer's behalf.
- Service-specific terms published on our website.
Where additional terms conflict with these Terms, the additional terms prevail for the relevant feature or service.
1.4 Order of Precedence
In the event of a conflict between documents, the following order of precedence applies (highest to lowest):
- Data Processing Agreement (DPA)
- These Terms of Service
- Service-specific terms or policies published on the website
2. Account Registration
2.1 Eligibility
To create an account, you must:
(a) Be at least 18 years of age.
(b) Provide accurate, current, and complete registration information.
(c) Maintain the accuracy of that information throughout the term of your account.
2.2 Account Security
You are responsible for:
(a) Maintaining the confidentiality of your account credentials.
(b) All activity that occurs under your account, whether or not authorized by you.
(c) Notifying us promptly at security@passportcraft.com if you become aware of any unauthorized access to or use of your account.
We are not liable for any loss or damage arising from your failure to secure your account credentials.
2.3 Customer Users
You may authorize individuals within your organization to access the Service under your account ("Authorized Users"). You are responsible for ensuring that all Authorized Users comply with these Terms and for any actions they take through the Service.
3. Service Description
3.1 Overview
PassportCraft provides a software-as-a-service platform that enables brands to create, manage, and host Digital Product Passports ("DPPs") in preparation for compliance with the EU Ecodesign for Sustainable Products Regulation ("ESPR") and related delegated acts. The Service includes:
(a) DPP Creation Tools — Structured data entry for product-level sustainability, compliance, and circularity information.
(b) Hosted DPP Pages — Publicly accessible product passport pages hosted on PassportCraft infrastructure.
(c) GS1 Digital Link QR Codes — Generation of QR codes conforming to GS1 Digital Link standards, linking to hosted DPP pages.
(d) Compliance Tools — Readiness assessments, data validation, and formatting tools to help structure DPP data in line with current regulatory guidance.
(e) Reporting and Analytics — Dashboards and reports on DPP page performance, scan activity, and data completeness.
3.2 Service Availability
We use commercially reasonable efforts to make the Service available on a continuous basis. However, the Service may be temporarily unavailable due to scheduled maintenance, unscheduled emergency maintenance, or events beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.
3.3 Modifications to the Service
We may update, modify, or discontinue features of the Service from time to time. If we make a material reduction in the core functionality of the Service that adversely affects your use, we will provide at least 30 days' prior notice. Such changes do not affect your rights under the termination provisions in Section 12.
4. Free Tier and Trial
4.1 Free Tier
PassportCraft offers a free tier of the Service ("Free Plan") with limited functionality, including a restricted number of SKUs and features. The Free Plan is:
(a) Available indefinitely, subject to these Terms.
(b) Provided "as is" without any service level commitments.
(c) Subject to usage limits published on our pricing page, which we may adjust with 30 days' notice.
We reserve the right to modify or discontinue the Free Plan with 90 days' prior notice to affected accounts.
4.2 Premium Trial
We may offer a 14-day trial of premium features ("Trial Period"). During the Trial Period:
(a) You have access to premium features at no charge.
(b) The Trial Period does not automatically convert to a paid subscription. At the end of the Trial Period, premium features will become inaccessible unless you explicitly subscribe to a paid plan.
(c) No payment information is required to start a trial.
(d) We will notify you before the Trial Period expires so you can decide whether to subscribe.
4.3 No Dark Patterns
We do not engage in deceptive subscription practices. We will never:
(a) Automatically convert a trial into a paid subscription without your explicit consent.
(b) Make it unreasonably difficult to cancel, downgrade, or export your data.
(c) Charge your payment method without clear prior notice and authorization.
5. Subscription and Billing
5.1 Subscription Plans
Paid access to the Service is available through subscription plans as described on our pricing page at https://passportcraft.com/pricing. Subscriptions may be offered on a monthly or annual basis.
5.2 Fees and Payment
(a) Fees for your selected plan are due in advance, as specified at the time of purchase.
(b) All fees are stated exclusive of applicable taxes unless otherwise indicated.
(c) Payment must be made via the methods we support (as displayed during checkout).
(d) If payment fails, we will notify you and provide a reasonable grace period (not less than 14 days) before suspending access to paid features.
5.3 Taxes
You are responsible for all applicable taxes, levies, and duties imposed by taxing authorities in connection with your subscription, excluding taxes on PassportCraft's net income. If we are required to collect or remit taxes on your behalf, those amounts will be invoiced and added to your payment.
5.4 Price Changes
We may change subscription pricing with at least 30 days' prior notice. Price changes take effect at the start of your next billing cycle following the notice period. If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect.
5.5 Refunds
Fees are generally non-refundable, except:
(a) Where required by applicable law.
(b) If we materially fail to provide the Service as described, and you notify us within 30 days of the failure.
(c) Pro-rated refunds may be issued at our discretion for annual subscriptions terminated early for cause by the Customer.
6. Customer Data Ownership
6.1 Your Data Belongs to You
You retain full ownership of all data, content, and materials that you or your Authorized Users upload, submit, or input into the Service ("Customer Data"). This includes all product information, supply chain data, sustainability metrics, compliance documentation, and any other content provided by you for the purpose of creating Digital Product Passports.
Nothing in these Terms transfers ownership of Customer Data to PassportCraft.
6.2 Limited License to PassportCraft
You grant PassportCraft a limited, non-exclusive, non-transferable license to use, process, store, and display Customer Data solely as necessary to:
(a) Operate, maintain, and provide the Service to you.
(b) Generate, host, and serve your DPP pages and QR codes.
(c) Provide customer support related to your use of the Service.
(d) Comply with applicable law or respond to valid legal process.
This license is:
- Not perpetual — it terminates when your account is closed and your data has been deleted in accordance with Section 13.
- Not irrevocable — you may revoke it by terminating your account.
- Not transferable — we may not sublicense Customer Data to third parties except to sub-processors necessary for providing the Service, as documented in our DPA.
6.3 No Other Use of Customer Data
We will not:
(a) Sell, rent, or trade Customer Data to any third party.
(b) Use Customer Data for advertising, profiling, or marketing purposes.
(c) Use Customer Data to develop competing products or services.
(d) Aggregate or anonymize Customer Data for purposes unrelated to the Service without your prior written consent.
6.4 Data Accuracy
You are solely responsible for the accuracy, quality, legality, and completeness of Customer Data. PassportCraft does not verify or validate the substantive accuracy of data entered into Digital Product Passports.
7. Intellectual Property
7.1 PassportCraft IP
PassportCraft owns and retains all rights, title, and interest in the Service, including but not limited to:
(a) The platform software, algorithms, interfaces, and infrastructure.
(b) The PassportCraft name, logo, trademarks, and brand elements.
(c) Website content, documentation, and marketing materials authored by PassportCraft.
(d) DPP page templates, layouts, and formatting (but not the Customer Data displayed within them).
No rights to PassportCraft's intellectual property are granted to you except the limited right to access and use the Service as described in these Terms.
7.2 Customer IP
You retain all intellectual property rights in Customer Data and any pre-existing materials you provide. PassportCraft claims no ownership over your product data, brand assets, or other proprietary content uploaded to the Service.
7.3 Feedback
If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant PassportCraft a non-exclusive, royalty-free, worldwide, perpetual license to use, modify, and incorporate that Feedback into the Service. Feedback does not include Customer Data.
8. Data Processing
8.1 Data Roles
With respect to Customer Data that contains personal data (as defined under the EU General Data Protection Regulation, "GDPR"):
(a) You are the data controller. You determine the purposes and means of processing personal data within Customer Data.
(b) PassportCraft is the data processor. We process personal data in Customer Data solely on your documented instructions and as necessary to provide the Service.
8.2 Data Processing Agreement
The processing of personal data under these Terms is governed by our Data Processing Agreement ("DPA"), which is incorporated by reference and available at https://passportcraft.com/dpa. The DPA includes:
(a) The nature, purpose, and duration of processing.
(b) The types of personal data and categories of data subjects.
(c) Technical and organizational security measures.
(d) Sub-processor management and notification procedures.
(e) Data subject rights assistance obligations.
8.3 Sub-Processors
A current list of our sub-processors is maintained at https://passportcraft.com/dpa#annex-c--sub-processor-list. We will notify you of any changes to our sub-processor list at least 30 days before a new sub-processor begins processing Customer Data. You may object to a new sub-processor in accordance with the procedure set out in the DPA.
8.4 EU Representative
[PLACEHOLDER: PassportCraft has not yet appointed an EU representative under Article 27 of the GDPR. This section will be updated with the representative's name and contact information once appointed. As a US-based company offering services to EU businesses and processing personal data of EU residents, PassportCraft will appoint an EU representative before the Service processes personal data of EU data subjects at scale.]
9. Prohibited Uses
9.1 General Restrictions
You may not use the Service to:
(a) Violate any applicable law, regulation, or third-party rights.
(b) Upload, store, or transmit any content that is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable.
(c) Upload or process special categories of personal data as defined in Article 9 of the GDPR (data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sex life or sexual orientation).
(d) Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
(e) Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its infrastructure, or other users' accounts.
(f) Use automated means (bots, scrapers, crawlers) to access the Service except through published APIs in accordance with our API documentation.
(g) Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
(h) Resell, sublicense, or redistribute the Service to third parties without our prior written consent.
(i) Use the Service for benchmarking or competitive analysis without our prior written consent.
(j) Upload content that infringes any third party's intellectual property rights.
9.2 Enforcement
We may investigate suspected violations and, at our sole discretion, suspend or terminate accounts that violate these Terms, with or without notice depending on the severity of the violation.
10. Liability Limitation
10.1 Liability Cap
To the maximum extent permitted by applicable law, PassportCraft's total aggregate liability to you for all claims arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the total fees paid by you to PassportCraft during the 12 months immediately preceding the event giving rise to the claim.
For Customers on the Free Plan who have not paid any fees, PassportCraft's total aggregate liability shall not exceed one hundred US dollars (USD $100).
10.2 Exclusion of Certain Damages
To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
(a) Loss of profits, revenue, or business.
(b) Loss of data (except PassportCraft's obligations regarding Customer Data as set out in these Terms and the DPA).
(c) Loss of goodwill or reputation.
(d) Cost of procurement of substitute services.
(e) Regulatory fines or penalties imposed on the Customer by any authority.
This exclusion applies regardless of whether the party was advised of the possibility of such damages and regardless of the legal theory on which the claim is based.
10.3 Exceptions
The limitations in Sections 10.1 and 10.2 do not apply to:
(a) Liability arising from a party's gross negligence or willful misconduct.
(b) Liability for death or personal injury caused by a party's negligence.
(c) Your payment obligations under Section 5.
(d) Either party's indemnification obligations under Section 11.
(e) Your breach of Section 9 (Prohibited Uses).
(f) Liability that cannot be limited or excluded under applicable law.
10.4 Basis of the Bargain
The limitations and exclusions in this Section 10 reflect a reasonable allocation of risk between the parties and form an essential basis of the bargain between you and PassportCraft. The Service would not be provided without these limitations.
11. Indemnification
11.1 Customer Indemnification
You agree to indemnify, defend, and hold harmless PassportCraft and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
(a) Customer Data, including any claim that Customer Data infringes or misappropriates a third party's intellectual property or other rights.
(b) Your use of the Service in violation of these Terms or applicable law.
(c) Your breach of the representations and warranties in these Terms.
(d) Any dispute between you and your end users, customers, or supply chain partners concerning DPP content.
11.2 PassportCraft Indemnification
PassportCraft agrees to indemnify, defend, and hold harmless you and your officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
(a) A claim that the Service (excluding Customer Data) infringes or misappropriates a third party's intellectual property rights.
(b) PassportCraft's gross negligence or willful misconduct in providing the Service.
11.3 Indemnification Procedures
The indemnified party must:
(a) Promptly notify the indemnifying party in writing of the claim.
(b) Grant the indemnifying party sole control over the defense and settlement of the claim.
(c) Provide reasonable cooperation at the indemnifying party's expense.
Failure to provide prompt notice does not relieve the indemnifying party of its obligations, except to the extent it is materially prejudiced by the delay.
11.4 IP Infringement Remedies
If the Service becomes, or in PassportCraft's reasonable opinion is likely to become, the subject of an intellectual property infringement claim, PassportCraft may, at its option and expense:
(a) Procure the right for you to continue using the Service.
(b) Replace or modify the Service to make it non-infringing while maintaining substantially equivalent functionality.
(c) If neither (a) nor (b) is commercially reasonable, terminate your subscription and refund any prepaid fees for the unused portion of the subscription term.
12. Termination
12.1 Subscription Term and Renewal
(a) Annual subscriptions auto-renew for successive one-year periods unless either party provides written notice of non-renewal at least 30 days before the end of the then-current term.
(b) Monthly subscriptions auto-renew each month unless you cancel before the start of the next billing cycle.
(c) We will send a renewal reminder at least 15 days before the renewal date for annual subscriptions.
12.2 Termination for Cause
Either party may terminate these Terms immediately by written notice if the other party:
(a) Materially breaches these Terms and fails to cure such breach within 30 days after receiving written notice specifying the breach.
(b) Becomes insolvent, files for bankruptcy, or has a receiver or liquidator appointed.
(c) Ceases to operate in the ordinary course of business.
12.3 Termination by Customer
You may terminate your subscription at any time by providing written notice through your account settings or by contacting us at support@passportcraft.com. Termination takes effect at the end of the then-current billing period.
12.4 Termination by PassportCraft
PassportCraft may terminate or suspend your access:
(a) Immediately, for violations of Section 9 (Prohibited Uses) that pose a risk to the Service, other users, or third parties.
(b) After 14 days' notice, for non-payment of fees after the grace period in Section 5.2(d) has elapsed.
(c) With 90 days' notice, if we decide to discontinue the Service entirely.
12.5 Germany-Specific Provisions
For Customers established in Germany: after the initial subscription term, your subscription extends on a month-to-month basis and may be terminated by either party with one month's notice to the end of any calendar month. This provision complies with Section 309 No. 9 of the German Civil Code (BGB) and takes precedence over the general renewal terms in Section 12.1 for German Customers.
12.6 Effects of Termination
Upon termination or expiration of these Terms:
(a) Your right to access and use the Service ceases immediately (or at the end of the billing period for non-cause termination).
(b) You must pay all outstanding fees owed through the termination date.
(c) The data export provisions in Section 13 apply.
(d) Sections that by their nature should survive termination will survive, including Sections 6 (Customer Data Ownership), 7 (Intellectual Property), 10 (Liability Limitation), 11 (Indemnification), 15 (Confidentiality), and 18 (Governing Law and Disputes).
13. Data Portability and Exit
13.1 Your Right to Export
You may export Customer Data at any time during the term of your subscription using the self-service export tools provided in the Service.
13.2 Post-Termination Export Window
Upon termination or expiration of your subscription:
(a) We will provide a 30-day post-termination window during which you can access and export your Customer Data through the Service's export functionality or by request to support@passportcraft.com.
(b) During this window, your access is limited to data export — you may not use other features of the Service.
(c) We will provide Customer Data in a structured, commonly used, machine-readable format (such as JSON or CSV).
13.3 Data Deletion After Export Window
After the 30-day export window:
(a) We will permanently delete all Customer Data from our active systems within 30 days.
(b) Customer Data may persist in encrypted backups for up to an additional 90 days, after which it will be permanently deleted.
(c) We are not obligated to retain Customer Data beyond the export window except as required by applicable law.
13.4 Transition Assistance
If you are migrating to another DPP provider, we will provide reasonable cooperation to facilitate the transition, including:
(a) Exporting data in standard formats compatible with common data exchange standards.
(b) Providing documentation of the data schema and export format.
(c) Responding to reasonable technical questions during the export window.
Transition assistance beyond what is described in this section may be available as a paid professional service.
14. No Compliance Guarantee
14.1 Tools, Not Legal Advice
The Service provides tools and templates to help you structure product data for Digital Product Passports. The Service does not constitute legal, regulatory, or compliance advice. PassportCraft is not a law firm, consultancy, or notified body, and no attorney-client or advisory relationship is created by your use of the Service.
14.2 Regulatory Compliance Is Your Responsibility
While PassportCraft strives to align the Service with current ESPR requirements and published guidance, we do not and cannot guarantee that your use of the Service will result in full compliance with the ESPR, any delegated act, or any other regulation. Specifically:
(a) EU regulatory requirements for Digital Product Passports are still evolving. Delegated acts for specific product categories may not yet be finalized.
(b) Compliance depends on the accuracy and completeness of the data you provide.
(c) National implementation of EU regulations may vary across member states.
(d) You should seek qualified legal counsel in the relevant jurisdictions for compliance advice.
14.3 Regulatory Changes
We make commercially reasonable efforts to update the Service to reflect published regulatory changes. However, we do not guarantee that the Service will be updated within any specific timeframe after a regulatory change is published. We will communicate known regulatory developments that affect the Service through our blog, email notifications, or in-platform notices.
15. Confidentiality
15.1 Definition
"Confidential Information" means any non-public information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party") that is designated as confidential or that a reasonable person would understand to be confidential, including but not limited to:
(a) Customer Data.
(b) Business plans, pricing, product roadmaps, and financial information.
(c) Technical data, trade secrets, and proprietary technology.
(d) The terms of any order or agreement between the parties (but not the existence of the relationship).
15.2 Obligations
The Receiving Party agrees to:
(a) Use Confidential Information only for the purposes of fulfilling its obligations under these Terms.
(b) Protect Confidential Information with at least the same degree of care it uses for its own confidential information, and in no event less than reasonable care.
(c) Limit access to Confidential Information to employees, contractors, and agents who need to know it and who are bound by confidentiality obligations at least as protective as those in this Section.
(d) Not disclose Confidential Information to any third party without the Disclosing Party's prior written consent, except as permitted under the DPA for sub-processors.
15.3 Exceptions
Confidential Information does not include information that:
(a) Is or becomes publicly available through no fault of the Receiving Party.
(b) Was already known to the Receiving Party before disclosure, without any obligation of confidentiality.
(c) Is independently developed by the Receiving Party without use of or reference to the Confidential Information.
(d) Is rightfully received from a third party without restriction on disclosure.
15.4 Required Disclosures
The Receiving Party may disclose Confidential Information if required by law, regulation, or court order, provided it:
(a) Gives the Disclosing Party prompt notice (to the extent legally permitted) so the Disclosing Party may seek a protective order.
(b) Discloses only the minimum information required.
(c) Uses commercially reasonable efforts to obtain confidential treatment for the disclosed information.
15.5 Duration
Confidentiality obligations survive termination of these Terms for a period of three (3) years, except with respect to trade secrets, which remain protected for as long as they qualify as trade secrets under applicable law.
16. Force Majeure
16.1 Excused Performance
Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent that such failure or delay is caused by events beyond the party's reasonable control ("Force Majeure Events"), including but not limited to:
(a) Natural disasters, fires, floods, earthquakes, or severe weather events.
(b) Epidemics, pandemics, or public health emergencies.
(c) War, terrorism, civil unrest, or government sanctions.
(d) Labor disputes or strikes (other than those involving the affected party's own employees).
(e) Failure of third-party telecommunications or power infrastructure.
(f) Government actions, regulations, or embargoes enacted after the date of these Terms.
(g) Cyberattacks or distributed denial-of-service attacks, provided the affected party maintained commercially reasonable security measures.
16.2 Obligations During Force Majeure
The affected party must:
(a) Notify the other party promptly of the Force Majeure Event and its expected duration.
(b) Use commercially reasonable efforts to mitigate the impact and resume performance.
(c) Resume performance promptly when the Force Majeure Event ends.
16.3 Extended Force Majeure
If a Force Majeure Event prevents performance for more than 90 consecutive days, either party may terminate the affected portion of these Terms by written notice, with a pro-rated refund of any prepaid fees for the period of non-performance.
17. Modifications to These Terms
17.1 Changes by PassportCraft
We may modify these Terms from time to time. For material changes, we will:
(a) Provide at least 30 days' prior notice via email to the address associated with your account.
(b) Clearly identify what has changed and when the changes take effect.
(c) Publish the updated Terms on our website with the new effective date and a link to the previous version.
17.2 Your Right to Object
If you do not agree with a material change, you may:
(a) Object in writing within 30 days of receiving notice.
(b) Terminate your subscription effective at the end of the then-current billing period without penalty.
If you do not object or terminate within the 30-day notice period and continue using the Service after the changes take effect, you are deemed to have accepted the updated Terms. We will include a reminder of this consequence in the change notification.
17.3 Non-Material Changes
We may make non-material changes (such as correcting typographical errors, updating contact information, or clarifying existing provisions) at any time by posting the updated Terms on our website.
18. Governing Law and Disputes
18.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.
18.2 Dispute Resolution — United States Customers
For Customers domiciled in the United States:
(a) Informal Resolution. Before initiating formal dispute resolution, both parties agree to attempt to resolve any dispute informally by contacting each other in writing and negotiating in good faith for at least 30 days.
(b) Binding Arbitration. If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall:
- Be conducted by a single arbitrator.
- Take place in Wilmington, Delaware, or remotely by agreement of the parties.
- Be conducted in English.
- Result in a written award that includes findings of fact and conclusions of law.
(c) Arbitration Award. The arbitrator's award shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.
(d) Class Action Waiver. To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
(e) Exceptions to Arbitration. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.
18.3 Dispute Resolution — International Customers
For Customers domiciled outside the United States:
(a) Informal Resolution. The parties agree to attempt to resolve any dispute informally by negotiating in good faith for at least 30 days.
(b) Jurisdiction. If informal resolution fails, any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware, United States.
(c) Consent to Jurisdiction. You consent to the personal jurisdiction of such courts and waive any objection to venue.
18.4 EU Mandatory Provisions
Nothing in this Section 18 limits any rights that EU-based Customers may have under mandatory provisions of EU law or the law of their member state of establishment that cannot be waived by contract.
19. Miscellaneous
19.1 Entire Agreement
These Terms, together with the DPA and any applicable order forms or service-specific terms, constitute the entire agreement between you and PassportCraft with respect to the Service. They supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, relating to the subject matter hereof.
19.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
19.3 Waiver
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the waiving party.
19.4 Assignment
You may not assign or transfer these Terms, or any rights or obligations hereunder, without PassportCraft's prior written consent. PassportCraft may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided the assignee agrees to be bound by these Terms. Any attempted assignment in violation of this Section is void.
19.5 Notices
All notices under these Terms must be in writing and delivered by email:
- To PassportCraft: legal@passportcraft.com
- To Customer: The email address associated with your account.
Notices are deemed received on the date of delivery as confirmed by the sending system's delivery receipt.
19.6 Independent Contractors
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
19.7 No Third-Party Beneficiaries
These Terms are for the benefit of the parties and their permitted successors and assigns only. Nothing in these Terms confers any rights on any third party.
19.8 Language
These Terms are drafted in English. If these Terms are translated into any other language, the English version controls in the event of any discrepancy or inconsistency.
19.9 Export Compliance
You agree to comply with all applicable export control and trade sanctions laws and regulations in your use of the Service.
19.10 Government Use
If you are a government entity, additional terms may apply. Contact us at legal@passportcraft.com before using the Service.
20. Contact Information
If you have questions about these Terms, contact us at:
PassportCraft LLC [PLACEHOLDER_ADDRESS_LINE_1] [PLACEHOLDER_ADDRESS_LINE_2] Delaware, United States
Email: legal@passportcraft.com Website: https://www.passportcraft.com