Troubleshooting
Fix scanning, publishing, and passport display issues
2 articles
My QR code won't scan
Fix a Digital Product Passport QR code that won't scan: print size, contrast, JPG artifacts, damaged labels, draft and deactivated notices, and GTIN mismatches.
Why can't I publish my passport?
The Publish button is disabled or publishing fails: missing required fields, no GTIN, validation errors, plan publish limit reached, or a payment issue.