Can my partner publish passports?

Yes, staff with Editor or Admin access can publish passports. Staff with Viewer access can only read. The partner chooses each person's level in your workspace.

Who pays after I stop?

If your partner paid for your plan, you keep it until the end of the period your partner paid for. You also keep it for at least 30 days after we invite you to pay for it yourself. To keep it after that, add a payment method in Settings → Billing, and the plan continues at its yearly price without a break. Otherwise your workspace moves to the Free plan on the end date. If you pay for your plan yourself, you keep paying for it as before.

Working with a partner

What a partner can do in your workspace

Your partner's owners and administrators have Admin access to your workspace. The partner chooses which other staff work here, and gives each Viewer, Editor or Admin access. Staff with Admin access have the Partner role and can:

create, edit, import, publish and unpublish passports, and approve a publish request from an assistant;
invite people to your team, remove them and change their roles;
create API keys and connect assistants for your workspace;
sign the GTIN ownership attestation for your French environmental-cost declarations, once your partner has confirmed in your workspace that you gave it written authorisation.

They do not need your approval for each of these actions.

While your partner pays for your plan, it can also move your workspace to a larger plan and buy serial numbers that stay with your workspace.

What a partner cannot do

Your partner's staff cannot become the owner of your workspace. Your partner chooses each person's access level here. You cannot change it in your Team section. Your workspace's own owner or administrators can remove individual partner staff. Partner staff cannot remove a colleague from inside your workspace, even with Admin access. They also cannot accept or decline a request for you, and they cannot end the arrangement from inside your workspace. Your partner's own owners and administrators can end it from their side (see When your partner ends the arrangement below). While your partner pays for your plan, the Billing section is hidden from everyone in your workspace, including your owner.

A removal stays in force for this arrangement until your own owner or administrators select Allow again in Settings → Team. This restores a partner owner or administrator's access immediately. For other staff, it lets the partner assign them again; it does not restore access by itself.

Accepting or declining a request

If your partner created your workspace, there is nothing to accept: the arrangement is already in place, and its staff already work in it.

If a partner asks to manage a workspace you already have, your owner and administrators see the request in Settings → Workspace: "[Partner's name] asks to manage this workspace", with Accept and Decline buttons. Nothing changes until one of them answers.

Open Settings → Workspace.
Read what accepting means. Your partner's owners and administrators gain Admin access, and the partner can assign other staff. You can end the arrangement on this page at any time.
Read the sentence above the buttons. It links to our Terms of Service, Privacy Policy and Data Processing Agreement, and clicking Accept means you agree to them for your workspace.
Click Accept or Decline.

If you decline, the request disappears and nothing in your workspace changes.

If your partner cannot take on new clients at the moment, you cannot accept the request. The request then says "[Partner's name] can't take on new clients at the moment, so you can't accept this request. You can decline it." The request stays in Settings → Workspace, and Decline still works.

Keys and assistants your partner connects

Keys your partner's staff create while working in your workspace appear in your own list in Settings → API keys, like any other key.
Keys that belong to your partner's organization appear in the same place, under Keys acting on this workspace, with the date each one's access began. An owner or administrator can remove a key's access with Revoke access. While your partner manages your workspace, it can give the key access again; to prevent that, stop the arrangement.
Settings → Connections marks each assistant your partner's staff connected with "Connected by [partner's name]".

Every assistant connection, whoever makes it, reaches one workspace only. It can never publish a passport, and it can change one that is already public only through a proposal a person approves.

Who receives billing email

While your partner pays for your plan, emails about a failed payment go to your partner's owners and administrators, because the card is theirs. Nobody in your workspace receives them. If your partner's payment is overdue, each screen where an action is paused names your partner and points you to Settings → Workspace.

Stopping a partner

Your own owner or administrators can end the arrangement.

Open Settings → Workspace and click Terminate arrangement.
Confirm. Your partner's staff lose access immediately. Every key and assistant they connected in your workspace stops working, and your partner's own keys lose their access to it.

If your workspace has no owner yet, confirming makes you its owner. For what happens to your plan, see Keeping your plan after the arrangement ends below.

When your partner ends the arrangement

Your partner's owners and administrators can also end the arrangement, and PassportCraft can end it on your partner's behalf. You do not need to do anything, and we email you when it happens. Your partner's staff lose access to your workspace at once, and every key and assistant they connected there stops working. Your published passports stay online. If your partner paid for your plan, we stop renewing it on your partner's card and invite you to pay for it yourself.

Keeping your plan after the arrangement ends

If your partner paid for your plan, Settings → Billing shows a card titled "Your [plan] plan runs until [date]". You keep the plan until the end of the period your partner paid for. You also keep it for at least 30 days after we invite you to pay for it yourself. Only your own owner or administrators can take over the payment.

Open Settings → Billing.
Choose the Country where your business is established and click Save and continue. If your business is in the EU and has a VAT number, enter it in VAT number (optional) and click Check VAT number instead.
Read the sentence about our Terms of Service, Privacy Policy and Data Processing Agreement. Then click Add a payment method and save your card.

Your plan then continues without a break, at its yearly price. Your own billing starts when the period your partner paid for ends, or on the day you add the card if that period is already over. If you do nothing, your workspace moves to the Free plan on the date the card shows.

Managing clients: the same arrangement from your partner's side.
Organization settings and team roles: the rest of Settings, and the full roles table.